Our Policies

Refunds/Cancellations

FINAL SALE on ALL custom orders. Bundles/Closures/Frontals can be exchanged as long as it is in the original form and packaging.

Shipping Policy

Once your order is shipped, you will receive a Tracking Number via Email. Please make sure your email is correct when checking out.

After an order is in the hands of USPS, we are not responsible for lost, stolen or damaged packaging. Please contact your local post office if you do encounter any problems.

Please make sure your address is correct at check out, as we are not responsible for making sure this is correct. We are not responsible if your package is shipped to the wrong address. If package is return, you are responsible for paying the shipping fee again. 

Privacy Policy

We only post images of persons with permission. Your personal information is never shared to or sold to anyone outside of our business.

FAQs

  • Ready to wear units will ship within 1-3 business days. Pre-order can take 15-21 business days for processing time.

  • YES! When you shop with us, we take pride in offering custom made units to be worn glue-less. That’s why measurements are so important. If you purchased a ready to wear unit be sure to read the description to see what size it fits. “Ready to wear” wigs can be tightened for smaller circumference.

  • We ship using USPS PRIORITY which takes 2-3 business days. Shipping is not included with processing time. If you are getting your hair installed, I can provide your hair during time of service. Appointments can be booked through the website.

  • Yes. For custom wig orders.

  • Wig and unit are the same thing.

  • YES! When you shop with us, we take pride in offering custom made units to be worn glue-less. That’s why measurements are so important. If you purchased a ready to wear unit be sure to read the description to see what size it fits. “Ready to wear” wigs can be tightened for smaller circumference.

  • The most beautiful hair is clean and healthy hair, here’s my wash instructions:

    1 . Start by detangling the extensions with a wig brush. If detangling curly hair, spray mist the unit first with water. When brushing begin at the ends and detangle all the way up to the wefts.

    2 . Hold the unit firmly in hand and dip into fresh warm water to saturate all the strands. Once the entire piece is wet use shampoo all over focusing on keeping the hair straight during the wash process. Rinse and repeat as often as necessary.

    3 . To cleanse lace, allow the lace or entire wig to soak in soapy water for a minimum of 10 mins. The debris on the lace should turn white, peel the loosened glue off. If adhesive is still stubborn, use a unwanted textured cloth with rubbing alcohol to rub excess glue off the inside of the lace. Do not brush, rub or scrap the hair side of the lace. If bulbs of loose glue get stuck on the hair strands, while the unit is still damp, use conditioner and a fine tooth comb to comb through and rinse well. Repeat as often as needed.

    4 . Put conditioner on the hair only (avoid the lace) Use as much as you like, coating the strands and brush through to ensure even distribution. Allow to sit 5-10 mins. For deep conditioning, let sit overnight. Rinse until water runs clear and hang to air dry.

    * Remember when the hair is wet it is more vulnerable so take your time when washing.